our process
Our priority is to make sure your time with us is pleasant and smooth. So, we’d love for you to know how we work!
When you reach out to us via email for the first time, we ask that you please forward project details as well as your desired deadline.
We’ll let you know if we have questions and if we don't, you'll receive a quote.
After you give the thumb’s up to move forward, you'll receive a brief new client form (if applicable). You will also receive your contract/invoice for payment. All major credit cards accepted. Payments processed by Square, Inc.
Once payment is received, our services will be secured, and we can get started!
When your completed project is forwarded, you will generally have 2-14 business days to submit modification requests, if any are needed after review. The time allotted will depend on the size of the project.
Additional info
All project requests are carefully reviewed and unfortunately, we are not able to accept them all. Possible reasons:
We are unable to meet your desired deadline.
Your project is not one we typically accept.
We noticed an issue with communication early on and don't believe working together would be best for your project or our team.
Others not listed.
Communication
Learn more about our preferred contact method here.
We really work hard to build long-term relationships with our clients. We believe the way to successfully complete a project is through great communication.
To make sure we do our absolute best for you, we ask our clients to be as clear as possible when providing information or making any requests. We also encourage our clients to ask questions if anything at all is unclear.
To be sure each project is completed with ease, Research Grace will not tolerate rude or abusive language or behavior via email or otherwise. While we certainly do not expect this from our amazing clients, you can review our policy for those issues below.
We will inform the client of the rude or abusive language or behavior and will request for it to immediately stop.
If the client continues, they will be informed that the project will be completed without further communication and we will not accept any communication from them moving forward. At this stage, the project would be completed using the information already provided by the client. The client will not be allowed to communicate further, therefore additional information, requests, etc. will not be reviewed by Research Grace.
Once complete, the project would be forwarded to the client.
Research Grace has a no refund policy. However, if we find it necessary, a prorated refund may be provided.
Please note: General information about our process has been provided. To best serve you, our process may be adjusted at any time.